Shipping Policy

At L’Osvielle, we want your body-care essentials to reach you with care. Here’s what to expect when placing an order with us.

Shipping Destinations & Costs

We currently ship within Canada and offer free standard shipping on all orders.

Customs duties and import charges are included in your purchase price. You will not be asked to pay additional customs or import fees upon delivery.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Business days exclude weekends and public holidays.

During busy periods, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Delivery Times

Standard shipping takes approximately 5–14 business days after dispatch.

Including processing, your order will typically arrive within 6–17 business days of purchase.

Delivery times are estimates, rather than guaranteed arrival dates. Carrier disruptions, customs checks and public holidays may occasionally cause delays. This does not affect your statutory consumer rights.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Tracking information may not appear immediately while the carrier updates its system. If your order is overdue or you need help tracking it, contact us at info@losvielle.com.

Incorrect Delivery Addresses

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error, email info@losvielle.com as soon as possible with your order number and the correct address. We will do our best to update it, but changes may not be possible once your order has been processed or dispatched.

Missed Deliveries

If you are unavailable when delivery is attempted, the carrier may arrange another attempt or take your parcel to a collection point.

Please follow the instructions provided by the carrier and collect your parcel within the stated timeframe. If your parcel is returned to us, contact our team to discuss the next steps. Any applicable redelivery costs will be explained before you agree to a new shipment.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please email info@losvielle.com with your order number.

If tracking shows your parcel as delivered but you have not received it, check with other members of your household and any designated delivery location, then contact us.

We will investigate with the carrier and work with you to arrange an appropriate resolution. A parcel being marked as delivered does not, by itself, remove your statutory rights.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible with your order number and a description of the issue.

Where possible, include photographs of the packaging and affected products to help us investigate and arrange an appropriate solution.

Contact Us

For questions about shipping or help with your delivery, please contact:

L’Osvielle
info@losvielle.com

Please include your order number so we can assist you efficiently.