Return & Refund Policy

At L’Osvielle, we want you to feel confident about your purchase. If something isn’t right, please contact us at info@losvielle.com so we can help.

30-Day Returns

You may request a return within 30 days of receiving your order.

For change-of-mind returns, products must be unused, unopened and in their original packaging, with any hygiene seals intact. Please provide your order number or another valid proof of purchase.

For hygiene reasons, opened or used body-care products are not eligible for change-of-mind returns. This does not affect your rights if a product is faulty, damaged, incorrectly supplied or otherwise fails to meet applicable legal requirements.

How to Request a Return

Email info@losvielle.com with:

• Your name and order number.
• The product you wish to return.
• A brief description of any problem, if applicable.
• Photographs of damaged or incorrect items, where possible.

We will provide return instructions and the appropriate return address. Please contact us before sending anything back, as the address on your parcel may not be a return facility.

Return Address & Shipping Costs

Return destination: [INSERT CONFIRMED RETURN ADDRESS AND COUNTRY BEFORE PUBLICATION].

For change-of-mind returns, you are responsible for return shipping costs. These costs are not reimbursed.

If we sent an incorrect item or your product arrived damaged or defective, we will cover any necessary return shipping costs or arrange another appropriate solution at no additional cost to you.

Please package returns securely. We recommend using a tracked service and keeping your proof of postage.

Damaged, Defective or Incorrect Items

Please inspect your order on arrival and contact info@losvielle.com as soon as reasonably possible if anything is damaged, defective or incorrect.

Include your order number and a description of the issue. Photographs can help us investigate, where available.

We will assess the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with your applicable consumer rights. The 30-day change-of-mind period and unopened-product conditions do not limit these rights.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 7 business days, or sooner where required by law. Your bank or payment provider may require additional time to display the refund.

For eligible change-of-mind returns, we refund the amount paid for the returned products, including applicable taxes. We do not deduct the cost of the original free standard shipping or charge a restocking fee.

Bundles & Promotional Purchases

Refunds are based on the amount actually paid after any discounts, rather than the original full price.

If you wish to return part of a bundle, please contact us before sending it back so we can confirm the applicable refund amount.

Your Consumer Rights

This policy does not exclude or restrict any rights or remedies you may have under applicable consumer protection laws, including relevant Canadian provincial or territorial laws.

Contact Us

For return requests or refund questions, please contact:

L’Osvielle
info@losvielle.com