Privacy Policy
Last updated: November 11, 2026
L’Osvielle, operated by ML Digital Commerce, based in the Netherlands, respects your privacy.
This Privacy Policy explains how we collect, use, share and protect your personal information when you visit our online store, place an order, subscribe to our communications or contact us.
ML Digital Commerce is responsible for the processing of personal information described in this policy. For privacy questions or requests, contact info@losvielle.com.
Personal Information We Collect
Depending on how you interact with us, we collect the following categories of information:
- Contact details: your name, email address, shipping and billing addresses, and telephone number where provided.
- Order information: products purchased, order history, payment status, transaction references, delivery information and return requests.
- Account information: information associated with a customer account, if you create or use one.
- Customer support information: messages, photographs and other information you choose to send us.
- Preferences: newsletter subscriptions, consent records and communication preferences.
- Device and usage information: IP address, browser type, device information, pages visited, referring websites and interactions with our store.
Payment details are processed by our payment providers. We receive the transaction information needed to manage your order; we do not need your complete payment card details to provide customer support.
How We Collect Information
We collect information directly from you when you place an order, complete a form, contact us or subscribe to our communications.
Some information is collected automatically through cookies and similar technologies.
We also receive information from service providers involved in processing payments, operating our store, fulfilling orders and delivering parcels, such as payment confirmations and delivery updates.
How We Use Your Information
We use personal information to:
- Process payments and fulfil your orders.
- Arrange delivery, returns, replacements and refunds.
- Send order confirmations, tracking information and service updates.
- Respond to questions and provide customer support.
- Maintain customer accounts where available.
- Protect our store and customers against fraud and misuse.
- Maintain records and meet legal, accounting and tax obligations.
- Understand and improve our website and services, subject to applicable consent requirements.
- Send promotional communications where you have consented or where otherwise lawfully permitted.
Providing information necessary for payment and delivery is required to complete an order. Optional marketing consent is not a condition of purchase.
Legal Grounds for Processing
Where the General Data Protection Regulation applies, we rely on:
- Contractual necessity: to process your purchase and provide services you request.
- Legal obligations: to maintain required records and respond to lawful requests.
- Legitimate interests: to secure our website, prevent fraud, manage customer enquiries and protect legal claims, where these interests do not override your rights.
- Consent: for activities requiring consent, including certain cookies and marketing communications.
Where Canadian privacy law requires consent, we obtain the appropriate consent for the collection, use and disclosure concerned.
You may withdraw consent at any time. Withdrawal does not affect processing already lawfully carried out. We will explain if withdrawing consent prevents us from providing a service you requested.
Marketing Communications
If you subscribe to L’Osvielle updates, we may send you product news, body-care inspiration and promotional offers.
You can unsubscribe using the link in our promotional emails or by contacting info@losvielle.com.
Unsubscribing from marketing does not stop essential communications about an existing order, payment, delivery or return.
Cookies and Similar Technologies
Our store uses cookies and similar technologies to support functions such as your shopping cart, checkout, security and preferences.
Where enabled, additional technologies may help us understand website usage or measure advertising. We request consent before using these technologies where required by applicable law.
You can manage available choices through our website’s cookie settings, where provided, and through your browser. Blocking essential cookies may affect checkout or other store functions.
[BEFORE PUBLICATION: identify the analytics, advertising and cookie-consent tools actually enabled, and provide the relevant cookie settings or notice link.]
How We Share Your Information
Our store is hosted on Shopify, which provides the ecommerce platform used to offer our products and process orders.
We also share information where necessary with:
- Payment providers.
- Suppliers and fulfilment partners preparing your order.
- Shipping companies delivering your parcel.
- Hosting, IT and customer support providers.
- Email service providers sending order messages or authorised marketing.
- Analytics or advertising providers, if enabled and subject to applicable consent requirements.
- Professional advisers and authorities where legally necessary.
For example, fulfilment and shipping partners receive the contact and order details needed to prepare and deliver your purchase.
We limit sharing to information appropriate for the relevant purpose. Service providers acting on our behalf are required to protect the information and use it within the agreed scope.
Information may also be disclosed in connection with a business transfer, such as a merger or sale, subject to applicable confidentiality and legal requirements.
International Processing
L’Osvielle is operated from the Netherlands and serves customers in Canada. Your information may therefore be processed outside your province, territory or country, including by Shopify and our fulfilment and technology providers.
Information processed abroad may be subject to local laws and lawful access by courts or public authorities.
Where required, we apply safeguards for international transfers. For transfers subject to the GDPR, these may include an applicable adequacy decision or European Commission Standard Contractual Clauses, together with additional measures where necessary.
Contact info@losvielle.com for information about relevant providers, processing locations or transfer safeguards.
How Long We Keep Information
We retain personal information only for as long as needed for the purposes described in this policy.
Retention depends on the type of information and applicable requirements:
- Order and transaction records are retained for applicable accounting, tax and legal obligations.
- Customer support records are retained as needed to resolve enquiries, manage disputes and establish or defend legal claims.
- Account information is retained while needed to maintain your account, subject to applicable deletion requests and legal requirements.
- Marketing details are retained until you unsubscribe or they are no longer needed. We may retain a limited suppression record to respect your choice not to receive marketing.
- Cookie and analytics information is retained according to the settings and retention periods of the relevant tools.
When information is no longer required, we delete or anonymise it securely.
Protecting Your Information
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
No online transmission or storage system can be guaranteed completely secure. Please avoid sending full payment card details or other unnecessary sensitive information by email.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion, subject to applicable exceptions.
- Receive certain information in a portable format.
- Request restrictions on processing.
- Object to processing based on legitimate interests, including direct marketing.
- Withdraw consent where processing relies on consent.
- Obtain information about how your information is used and shared.
- Complain to a relevant privacy regulator.
To make a request, email info@losvielle.com. We may need to verify your identity using information proportionate to the request.
We will respond within the timeframe required by applicable law and explain any lawful limitation or refusal.
Children’s Privacy
Our store is not directed at children. We do not knowingly collect children’s personal information without any consent required by applicable law.
If you believe a child has provided personal information improperly, contact us so we can investigate and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services. Their handling of personal information is governed by their own privacy policies.
Please review those policies before providing personal information.
Questions and Complaints
If you have a concern about our privacy practices, contact info@losvielle.com, marking your message “Privacy Inquiry.”
You may also contact the relevant supervisory authority, including the Dutch Autoriteit Persoonsgegevens, the Office of the Privacy Commissioner of Canada, or an applicable provincial privacy regulator.
Changes to This Policy
We may update this policy to reflect changes in our services, practices or legal obligations.
The revised version will be published on this page with an updated date. Where required, we will provide additional notice or obtain consent before introducing new uses of your information.
Contact Us
Store: L’Osvielle
Operator: ML Digital Commerce
Business address: [INSERT FULL BUSINESS ADDRESS], Netherlands
Privacy contact: info@losvielle.com