Terms of Service
Last updated: November 11, 2026
Welcome to L’Osvielle. These Terms of Service apply to purchases made through our online store and your use of our website.
By placing an order, you agree to these terms. Nothing in these terms limits your mandatory consumer rights.
1. Company Information
Store name: L’Osvielle
Legal business name: ML Digital Commerce
Business address: [INSERT FULL BUSINESS ADDRESS], Netherlands
KvK registration number: [INSERT NUMBER]
VAT identification number: [INSERT VAT ID]
Customer support: info@losvielle.com
Telephone: [INSERT BUSINESS TELEPHONE NUMBER]
L’Osvielle is operated by ML Digital Commerce, based in the Netherlands.
2. Products and Pricing
We aim to provide accurate descriptions, photographs, quantities and pricing for our body-care products.
Product colours may appear slightly different depending on lighting and screen settings. This does not affect our obligation to supply products that match their description.
Prices are displayed in Canadian dollars (CAD), unless explicitly stated otherwise. Any applicable sales taxes and optional charges are shown before you complete your purchase.
Customs duties and import charges are included in your purchase price. You will not be required to pay additional customs or import fees upon delivery.
Prices and promotions may change for future purchases. Changes do not alter the agreed price of an existing order.
If we discover an error affecting your order, we will contact you and resolve it in accordance with applicable law.
3. Orders and Payments
You can review your selected products, quantities, delivery information and total price before submitting your order.
After placing an order, you will receive an electronic confirmation containing your order details. Please retain this confirmation for your records.
Payments are processed through the payment methods available at checkout. You must be authorised to use the payment method you provide.
If we cannot fulfil your order, we will notify you promptly and refund any payment for the unavailable products. We will not substitute a different product without your agreement.
Purchases are one-time transactions unless a recurring arrangement is clearly described and expressly accepted before purchase.
4. Shipping and Delivery
We currently deliver within Canada and offer free standard shipping.
Estimated timeframes are:
- Order processing: 1–3 business days.
- Standard shipping: 5–14 business days after dispatch.
- Total estimated timeframe: 6–17 business days.
Business days exclude weekends and public holidays.
Delivery estimates may be affected by carrier disruptions, customs checks or other delays. If your order is overdue, contact info@losvielle.com so we can investigate.
Using a third-party carrier does not remove our responsibilities for delivery. Your statutory rights concerning delayed, missing or damaged orders remain unaffected.
Please review our Shipping Policy for further details.
5. Order Changes and Cancellations
To request a cancellation or change, contact info@losvielle.com as soon as possible and include your order number.
We will try to accommodate your request before fulfilment begins. Once preparation or shipping has started, it may no longer be possible to stop or change the order.
For voluntary cancellation requests, we will confirm whether the cancellation was successful. This does not make a statutory cancellation right dependent on our approval.
Successfully cancelled orders will be refunded to the original payment method in accordance with our Cancellation Policy and applicable law.
6. Returns and Refunds
We offer a 30-day return period, subject to the eligibility conditions in our Return & Refund Policy.
[BEFORE PUBLICATION: confirm whether opened or used products qualify for your advertised money-back guarantee, and ensure the Return & Refund Policy states the return destination and who pays return shipping.]
To request a return, email info@losvielle.com with your order number.
Any change-of-mind return conditions or exclusions must be clearly disclosed before purchase. They do not limit rights relating to defective, damaged, incorrectly supplied or misdescribed products.
Refunds are based on the amount actually paid for the eligible products, including applicable taxes. Refunds are made to the original payment method unless otherwise agreed or required by law.
7. Product Quality and Consumer Guarantees
Our products are subject to applicable statutory guarantees and consumer protection requirements.
If a product arrives damaged, is defective or does not match your order, contact info@losvielle.com with your order number and a description of the issue.
Photographs may help us assess the problem, where available. We will provide an appropriate remedy in accordance with applicable law.
Any additional commercial guarantee offered by L’Osvielle supplements your statutory rights and does not replace them.
8. Product Use
Please read the ingredient information, directions and precautions on the product packaging and relevant product page before use.
Our body-care products are intended for cosmetic use. General information on our website is not personalised medical advice.
Individual experiences may vary. This does not limit our responsibility for product safety, accurate claims or conformity with the product description.
9. Customer Responsibilities
Please provide accurate billing, delivery and contact details and notify us promptly if you discover an error.
If incorrect details cause a delivery problem, we will work with you to identify an appropriate solution. Any proposed additional delivery costs will be explained before you agree to them.
You must use our website lawfully and must not attempt fraud, introduce malicious software or interfere with its security or operation.
10. Intellectual Property
Protected website content, including photographs, text, logos, graphics and branding, belongs to ML Digital Commerce or the relevant rights holders.
You may not commercially reproduce, distribute or modify protected content without permission, except where permitted by law.
11. Privacy
We process personal information as described in our Privacy Policy and in accordance with applicable data protection laws.
Our Privacy Policy explains how we use order information, work with service providers and respond to privacy requests.
For privacy enquiries, contact info@losvielle.com.
12. Complaints and Customer Support
If you have a complaint or a problem with your order, please email info@losvielle.com.
Include your order number, a description of the issue and any relevant supporting information.
We aim to respond promptly and resolve complaints fairly. Contacting us does not prevent you from exercising your rights through a payment provider, consumer authority or competent court.
13. Liability
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
Your mandatory consumer rights, statutory guarantees and remedies remain applicable.
Website interruptions or circumstances outside our control do not automatically release us from our obligations concerning an accepted order.
14. Applicable Law and Disputes
These terms are subject to applicable law, including any mandatory consumer protections that apply in your Canadian province or territory.
Nothing in these terms requires you to waive those protections or bring a claim exclusively before a foreign court.
We encourage you to contact us so we can try to resolve concerns directly. You retain access to competent courts and any applicable consumer complaint or dispute resolution procedures.
15. Changes to These Terms
We may update these terms to reflect changes to our business, services or legal obligations.
Updated terms will be published with a revised date. The terms applicable when you placed your order continue to govern that purchase, unless a change is lawfully agreed or required by law.
16. Contact Information
For questions about these terms or your purchase, contact:
L’Osvielle — ML Digital Commerce
Email: info@losvielle.com
Telephone: [INSERT BUSINESS TELEPHONE NUMBER]
Business address: [INSERT FULL BUSINESS ADDRESS], Netherlands