Legal Notice
Last updated: November 11, 2026
This Legal Notice provides information about the ownership and operation of the L’Osvielle online store, the use of our website and the content published on it.
Website Operator
Store name: L’Osvielle
Legal business name: ML Digital Commerce
Business address: [INSERT FULL BUSINESS ADDRESS], Netherlands
Dutch Chamber of Commerce registration number (KvK): [INSERT NUMBER]
VAT identification number: [INSERT VAT ID]
Customer support: info@losvielle.com
Telephone: [INSERT BUSINESS TELEPHONE NUMBER]
L’Osvielle is operated by ML Digital Commerce, a business based in the Netherlands serving customers in Canada.
Intellectual Property
Website content, including text, photographs, graphics, logos, product descriptions and design elements, may be protected by copyright, trademark and other intellectual property laws.
Rights in this content belong to ML Digital Commerce or the respective rights holders.
Except where permitted by law, you may not reproduce, distribute, modify or commercially exploit protected content without permission from the relevant rights holder.
Third-party trademarks and brand names remain the property of their respective owners.
Website Information
We take reasonable care to keep our product descriptions, prices, availability and other website information accurate and up to date.
If we discover an error, we will correct it as appropriate. If an error affects an existing order, we will contact the customer and resolve the matter in accordance with applicable law.
Changes to website information do not automatically change the terms of an order already accepted or remove your consumer rights.
Product Images and Descriptions
We aim to represent our body-care products accurately through photographs and written descriptions.
Colours and appearance may differ slightly depending on lighting, photography and screen settings. Lifestyle images illustrate the brand’s setting and intended use; please refer to the product description for the contents, quantity and features included in your purchase.
Any visual differences do not remove our obligation to supply products that match their description.
Product Use
Please follow the directions, precautions and ingredient information provided on the product packaging and relevant product page.
General body-care information on our website is provided for informational purposes and is not personalised medical advice. Individual experiences may vary.
Nothing in this section limits our responsibility for product safety, accurate descriptions or any rights relating to faulty or misdescribed products.
Third-Party Websites and Services
Our website may link to websites or services operated by third parties. These providers have their own terms and privacy policies.
We do not control independently operated websites. Please review their policies before using their services or providing personal information.
This does not remove our responsibilities for service providers acting on our behalf or for fulfilling orders placed with L’Osvielle.
Acceptable Website Use
You must use our website lawfully and must not interfere with its operation or security.
Prohibited activities include unauthorised access to restricted systems, introducing malicious software, attempting payment fraud and unlawfully using protected website content.
We may take proportionate action against misuse in accordance with applicable law.
Website Availability and Liability
We take reasonable steps to maintain our website, but access may occasionally be interrupted by maintenance, technical issues or circumstances outside our control.
Our liability is determined by applicable law. Nothing in this Legal Notice excludes liability that cannot lawfully be excluded or limits mandatory consumer rights, statutory warranties or remedies relating to your purchase.
Consumer Rights
We respect the consumer protection rights applicable to our customers, including relevant Canadian provincial and territorial protections.
Nothing in this Legal Notice restricts mandatory rights relating to product quality, accurate information, delivery, cancellation, refunds or remedies for defective products.
For details about purchasing from L’Osvielle, please review our Terms of Service, Shipping Policy, Return & Refund Policy and Cancellation Policy. These policies remain subject to applicable law.
Privacy and Personal Information
Our Privacy Policy explains how we collect, use, share and protect personal information, and how you can exercise your privacy rights.
For privacy enquiries, contact info@losvielle.com.
Changes to This Legal Notice
We may update this Legal Notice to reflect changes to our business, website or legal obligations.
Updates will be published on this page with a revised date. Changes will not retrospectively remove rights relating to purchases already made.
Contact
For questions about our business, website content or this Legal Notice, please contact:
L’Osvielle — ML Digital Commerce
Email: info@losvielle.com
Business address: [INSERT FULL BUSINESS ADDRESS], Netherlands
For order-related enquiries, please include your order number so we can assist you.